Return & Refund Policy

Order Processing & Shipping Overview

Order processing time: 2 business days (Monday–Friday)
Daily order cut-off time: 5:00 PM (U.S. Central Time)
Shipping time: 15–20 business days (Monday–Friday) after dispatch
Shipping destination: United States mainland only
Excluded regions: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and APO/FPO/DPO military addresses

Shipping Fees

Orders from $0.01 to $74.99: $6.99 shipping fee
Orders of $75.00 or more: Free standard shipping

Shipping Origin & U.S. Office

Faliwear products are shipped from our fulfillment warehouse located in China.

To better support customers in the United States and improve customer service efficiency, we have established a U.S. customer service office for returns support.

International shipping timelines may occasionally be affected by customs inspections, transportation delays, weather conditions, holidays, or other logistics factors beyond our control.

Return Eligibility

We accept returns within 30 natural days from the date of delivery.

To qualify for a return, items must meet all of the following conditions:

Unworn and unused
All original tags attached
Returned in original packaging
No visible signs of wear, washing, or damage caused by the customer

Returnable Situations

Returns are accepted in the following cases:

Change of mind (buyer’s remorse)
Item does not meet expectations (non-defective)
Item arrives damaged or defective

If your item is defective or incorrect, please contact us with clear photos for verification.

Non-Returnable Items

Based on the nature of our products, the following items are not eligible for return:

Earrings (for hygiene reasons)
Shoes that show signs of wear or have been used outdoors
Clothing (including dresses and pants) that has been worn, washed, altered, or damaged after delivery

We recommend trying items in a clean indoor environment before deciding to return them.

Return Costs & Fees

Customers are responsible for return shipping costs
A 1% restocking fee will be deducted from the refund amount for approved returns
Original shipping fees are non-refundable

We do not provide prepaid return labels. Customers must arrange return shipping independently.

How to Request a Return

To initiate a return, please follow these steps:

Email us at service@faliwear.com within 30 days of delivery
Include your order number and reason for return
Our support team will review your request and provide further assistance

Unauthorized returns may not be accepted or processed.

Return Address

Returns should be sent to the following address:

5601 Bridge St, Suite 315
Fort Worth, TX 76112
United States

Please do not send returns to the original shipping address in China.

Return Processing Time

After we receive your returned item, please allow 7–10 natural days for inspection and processing.

Refunds

Once your return is approved, your refund will be issued to your original payment method after deducting the applicable 1% restocking fee.

Refund processing time: 3–5 business days (Monday–Friday)

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Customs Duties & Taxes

For shipments to the United States, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.

These charges are not included in the product price or shipping fee. They must be paid by the recipient when required upon arrival in the United States. The exact amount depends on U.S. import regulations.

These fees are not collected or controlled by Faliwear. They are imposed in accordance with U.S. import and export laws and are paid directly to the appropriate government authorities.

If a return occurs, any customs duties or taxes already paid are not refundable through Faliwear. Customers may need to contact local customs authorities for further assistance.

Important Notes

Returns must be requested within the 30-day period
Items must meet return conditions to be eligible for a refund
Unauthorized returns may not be processed
This policy is consistent with our shipping policy regarding delivery regions, timelines, and fees